Privacy Policy

Privacy Policy

Valet Manager handles private company operations data. This policy explains what we collect, why we collect it, how we use it, and when information may be shared.

Last updated: 2026

Your operational records are private by nature.

This Privacy Policy explains how Protosoft Pty Ltd collects, uses, stores and discloses personal information through valetmanager.com.au and related Valet Manager services.

In this policy, "Valet Manager", "the Service", "we", "us" and "our" refer to Protosoft Pty Ltd. "You" and "your" refer to any person who accesses or uses the Service.

Private company workspace Operational records are used to provide the Service, not to sell advertising profiles.
Australian hosting The production environment is hosted in Microsoft Azure Australia Central.
Controlled access Company users are granted access through controlled account and membership records.

Information we collect

We collect information reasonably necessary to provide, maintain, secure and improve Valet Manager, including:

  • account information such as name, email address, mobile number, password and login activity;
  • company information such as business name, settings, preferences and staff access details;
  • operational information entered into the Service, including bookings, customers, vehicles, payment records, notes, files, pricing and reports;
  • support and enquiry information you send to us;
  • payment status, plan, transaction reference and access-period details; and
  • technical information such as IP address, browser type, device details, pages visited, cookies, login times and server logs.

Operational data

Valet Manager stores operational data entered by company users. This may include customer, vehicle, booking, payment, parking, staff activity, file and reporting information.

We use this information to provide the Service and do not sell operational data to advertisers or unrelated third parties.

Privacy position: bookings, customer records, vehicle records, payment notes, files and operational reports are treated as private company records.

Payment information

Payments may be processed by third-party payment providers. We may store limited payment-related information, such as payment status, access period, date, amount and transaction reference.

We do not intentionally store full credit card numbers or complete payment card details on our own servers.

How we use information

We may use information to create and secure accounts, provide Valet Manager features, verify email and mobile details, process payments, respond to support requests, send service notices, troubleshoot issues, protect against misuse, maintain backups and comply with legal obligations.

When we share information

We do not sell personal information or operational data. We may share limited information with hosting, storage, database, email, SMS, payment, support, security and technical providers where reasonably necessary to operate the Service.

We may also disclose information where required by law, to professional advisers, or as part of a business sale, restructure or transfer of assets subject to reasonable confidentiality protections.

Storage and security

We use reasonable technical, administrative and organisational measures to protect information, including access controls, password hashing, verification checks, server security, backups and monitoring.

No online service can guarantee perfect security. You are responsible for keeping login details confidential and using a secure password.

Retention and inactive accounts

We retain information for as long as reasonably necessary to provide the Service, maintain business records, resolve disputes, comply with legal obligations, protect the Service and enforce our terms.

Backup copies may remain in secure backup systems for a limited period after information is changed or deleted.

Access, correction and deletion requests

You may contact us to request access to personal information we hold about you, correction of inaccurate information, or deletion of your account or personal information. We may need to verify your identity before actioning a request.

Contact us

If you have questions about this Privacy Policy, contact us at support@protosoft.com.au.